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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up window will open. It includes in-depth information about all the actions that you can perform on that particular page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive selection of how-to videos clarifying how to use our web hosting Control Panel. They're created for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can swiftly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you searching for, take a glance at our extensive Frequently Asked Questions database, which includes questions asked by actual individuals and provides real solutions. We frequently "revamp" our Frequently Asked Questions database with new articles so as to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can contact our fantastic team of customer support engineers available 24x7 and ready to help you with any issue. Each support ticket you submit will be replied to in less than one hour (the average support ticket response time being just 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 230007

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com