A ticketing system is the most widely used communication channel that web hosting providers offer to their clients. It’s usually part of the billing account and is the best way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to a sysadmin. Thus, all comments contributed by either side will be kept in one location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to complete some procedure or to reach the hosting company’s client service staff. In case you’d like to administer a couple of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it might take a significant span of time for the provider to answer your ticket request.