A ticketing system is the most widely used communication channel that web hosting providers offer to their clients. It’s usually part of the billing account and is the best way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to a sysadmin. Thus, all comments contributed by either side will be kept in one location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to complete some procedure or to reach the hosting company’s client service staff. In case you’d like to administer a couple of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it might take a significant span of time for the provider to answer your ticket request.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with many other web hosting companies, the trouble ticket system that we use with our cloud hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to remember different usernames and passwords, as you will be able to manage your tickets and the web hosting account itself in a single location. So, if you’ve got a question or encounter an issue, you can touch base with our customer support team representatives straight away. Our ticketing system includes an intelligent search functionality. This implies that even if you have sent a multitude of tickets through the years, you’ll be able to find the one that you want without difficulties. Moreover, you can see knowledge base guides to troubleshooting commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is built into the Hepsia Control Panel, which we have created for our semi-dedicated services, so you won’t require some other platform to touch base with our client care team – you can do this on the spot the moment you stumble upon an issue. Sending a new ticket requires several clicks of the mouse and finding an older one is just as easy. With our intelligent search functionality, you can swiftly track down any ticket that you’ve already posted. You can open a ticket at any moment in time since our technical support team members are on duty 7 days a week and reply within the hour, although it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one location and you can just forget about the need to use two or more platforms to troubleshoot a simple problem.