When your web hosting service provider offers live chat support, you will be able to talk with a representative live and find out helpful info or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the web, so that you will not pay any fees when you are in another country or state. In addition, it is easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other party on the telephone. The real-time chat is also a considerably quicker option to contact your web hosting supplier's support team in comparison to using a ticketing system. Last, but not least, when some situation needs a little more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, so that you won't lose time - something that's impossible in case you are on the telephone.