When your web hosting service provider offers live chat support, you will be able to talk with a representative live and find out helpful info or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the web, so that you will not pay any fees when you are in another country or state. In addition, it is easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other party on the telephone. The real-time chat is also a considerably quicker option to contact your web hosting supplier's support team in comparison to using a ticketing system. Last, but not least, when some situation needs a little more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, so that you won't lose time - something that's impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we offer live chat support too. You're able to contact us every single day, which includes weekends and holidays, and we will give you more details about the cloud hosting that we offer if you are not among our customers yet, or about general and billing questions if you already have an account. Although for strictly technical matters you will need to open a trouble ticket to our tech support, because such matters will require more time to be dealt with, you may still contact us on our live chat for some tech info. For example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so that whenever you have any questions concerning our semi-dedicated services, you'll be able to speak with our customer care team at any moment regardless if you have already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and difficulties, yet we can assist you with quite a lot of tech questions as well. We will help you choose the best plan for your websites in case you do not have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done quickly because our live chat service is available all day long, every single day. No matter when you need help, you're able to speak to an agent and save time and effort.