If you are a website owner, a problem may always emerge and it does not automatically have to be connected with the web hosting service itself. For instance, something can go wrong when you update a software application or some critical data could be edited or erased mistakenly. Irrespective of what the nature of the problem is, you will have to touch base with the respective customer service staff and ask them to retrieve a backup or to help you resolve the problem that you are confronting. How quickly they’ll do this will determine the length of time that your websites will be inaccessible. For given websites like social networking sites or online shopping portals, a protracted inaccessibility too often means losing visitors and money. Because of this, it’s rather important for you to use the services of a company that provides not only a very good customer care service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting include a 1-hour response time guarantee, which suggests that regardless of what query or obstacle you might have, we will always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our help desk staff representatives will be at your disposal 24/7, even on weekends and legal holidays, which implies that you’ll always get prompt support. We know exactly how precious time can be, so by the time we reply to your support ticket or e-mail, we will have investigated the matter and, if we haven’t figured out a solution, we’ll give you more info on what you have to do on your end, if the circumstances demand it. With our support services, you can rest assured that there will be someone to help you right away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff reps will be at your service at all times and they’ll answer any ticket that you open from our hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you have a general question in regard to your semi-dedicated server or you face some difficulty and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to help you, as we’re available 24x7 to deal with any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will resolve it before we get back to you, so you will not have to wait around for hours or even days while the problem continues. In case there is something that you need to do on your end, we will provide you with the required information – what possible solutions to try, what actions to take, etc.