In case you have ever had a cloud hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for many things it is better to speak with a live person over the phone instead of exchange support tickets or e-mail messages. In order to find out more about a specific service before you decide to order it or in case something small should be made, for example, it'll be far easier and quicker to do it live. If you have the option to get in touch with representatives by phone, it is very likely that you're working with a real web hosting provider, not a reseller. The type of support that you'll get over the phone differs between different providers - from very general issues to experienced technical support. Generally most of the providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed via e-mail and tickets.
Phone Support in Cloud Hosting
As we have live telephone support 14 hrs per day, you can call us and talk to our customer support representatives to learn more about all of the cloud hosting that we offer and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your convenience, we have phone numbers on three continents so that you can call the one closer to you - in the USA, Great Britain or Australia. In case you're already a customer, you'll be able to give us a call about general and billing matters, and even about some tech ones. If the situation is strictly technical or it needs longer time to handle, you will have to employ our ticketing system, that will enable both you and our technical support crew to keep track of the information supplied by each side.
Phone Support in Semi-dedicated Hosting
If you want additional information for the semi-dedicated services that we offer, you have the option to call some of the three support lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you'll be able to check ahead of time whether our solutions are appropriate for your websites. If you are already our client and you own a semi-dedicated account, you're able to contact us on the phone for fourteen hours a day about any billing or basic matters. For entirely technical issues you will be able to employ our ticketing system and get in touch with our technical support since sometroubles simply require longer time to be resolved, but we will assist you on the phone with a number of minor technical issues as well, saving you the time and efforts.