The customer support that you'll receive from your cloud hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an active account. Timely and correct information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual website hosting provider and not from some reseller. If you get a hosting account from a company that does not own its servers and it can't access them right away, it is quite possible that you'll wait for a few days to have a response to any kind of question, therefore your sites may remain offline for a long time. In contrast, a company which offers different options for communication and has a support team available any time can assist you right away and help you minimize or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our solutions well before you make an order or you're an existing customer and you have a question or some issue, you're able to contact us any time, including weekends and holidays. We have multiple channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any issues that need longer time to research and deal with. Unlike many other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and basic questions. Our representatives will help you pick the perfect package or give you details about our servers, to confirm whether the system requirements for your sites are met. In case you're an existing customer, you'll also be able to get in touch with us via e-mail or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that if you use any of these two methods of correspondence, you will get a response within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other suppliers, even big ones, you can compare the reply time due to the fact that it often takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS
Each and every virtual private server package that we provide features 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with several local numbers around the world, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it'll be easier to keep track of what is going on. The maximum guaranteed reply time for all of the emails and tickets is 1 hour, however it hardly ever takes that long to get assistance. In case you obtain the Managed Services upgrade that we provide, our admins can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Hosting
When you aquire a dedicated server through us, you can get in touch with us at any time using several channels and the maximum time that you will have to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you'll be able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any basic questions or you'd like to find out about our hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. If you'd like to have assistance with third-party software that you cannot set up or run properly, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.