A 99.9% Server Uptime
We have set up our cloud hosting platform using dependable hardware components and strongly modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our web hosting servers in order to ensure the highest level of security and stability. We have installed several DoS protection units combined with highly effective firewall programs to make sure our internal network is invincible and safe.
Our cloud hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you would like to provide an enterprise–level hosting service, you can rarely trust the default network configuration in a datacenter. We have set up our own custom network so as to ensure the very best connection speed with the rest of the world.
And because of this, irrespective of which datacenter facilities you choose: our data center in USA, our data center in United Kingdom, in our data center in Finland, in our data center in East Europe or our data center in Australia, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee is valid with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not delighted by our services, or if you consider them insufficient, or if you decide that you must have a VPS services instead of a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain total control over your domains even if you close your account with us.
24/7 Technical Support
In the event that you manage a hosting firm, your tech engineers are of vital importance. That’s the reason why we’ve conscientiously selected a very trained group of technical support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our web hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are responded to within 60 minutes and our average support ticket response time is well under 20 minutes!