A 60–Minute Ticket Response Time Guarantee
We offer a 60–minute response warranty for each support ticket or email that you submit to the tech support staff. We’ll swiftly reply to all typical enquiries and forward the matter to our system administrators if any additional assistance is required. If you order the Administration Services package, we’ll perform any of the included services at a time that has been discussed with you beforehand.
A First–Class Customer Service
We’ll be online for you 24–7–365 to respond to any queries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server administration procedures, you can make use of our Administration Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is equipped with our charge–free Website Control Panel, which features an elaborate knowledge base plus a collection of educational video tutorials. Whenever you need assistance with the Website Control Panel, just hit the Help or Videos buttons in the top right corner.